Last updated: June 6, 2026
This document is effective as of the date above and replaces any prior versions. See the "Changes" section below for how notice of material changes is delivered.
These Terms of Service ("Terms") govern your access to and use of the SaleSage platform and any related websites, APIs, and applications (collectively, the "Service"). By creating an account, clicking "I accept" at signup, or otherwise using the Service, you agree to these Terms. If you do not agree, do not use the Service.
1. Acceptance and Eligibility
You must be at least 16 years old and have authority to bind your organization to use the Service. If you accept these Terms on behalf of a company or other entity, you represent that you have such authority.
2. Account Responsibilities
You are responsible for safeguarding your sign-in credentials, for all activity that occurs under your account, and for keeping your billing and contact details accurate. Notify us promptly of any unauthorized use of your account.
3. Acceptable Use
You agree not to use the Service to:
- Violate any applicable law, regulation, or third-party right.
- Infringe the intellectual property, privacy, or publicity rights of any person.
- Transmit malware, attempt to gain unauthorized access to systems, or otherwise interfere with the Service.
- Reverse engineer, scrape, or use the Service to build a competing product.
- Use the Service, the outputs it generates, or any data extracted from it to develop, train, fine-tune, evaluate, or benchmark any model, product, or service that competes with the Service or with any third-party AI provider listed on the Sub-processors page.
- Send spam, unsolicited messages, or harassing content.
Regulated and high-risk data: The Service is not designed for and may not be used to process Protected Health Information as defined under HIPAA, payment card data inside a cardholder data environment as defined under PCI-DSS, content subject to FedRAMP, ITAR, EAR-controlled technical data, classified government information, or other content subject to a similar regulated regime, unless we have signed a separate written agreement covering that use. You are responsible for ensuring that the content you submit to the Service does not include such regulated data, and you remain liable for any consequences of doing so.
4. Meeting Recording and Participant Consent
You are solely responsible for obtaining the notice, disclosure, and consent of every participant in any meeting that you record, transcribe, or analyze using the Service. This includes any notice or consent required under applicable wiretapping, eavesdropping, recording, video-surveillance, one-party-consent, two-party-consent, all-party-consent, or equivalent laws of every jurisdiction in which a participant is located. This also includes notice and consent required under biometric-information privacy laws — for example, the Illinois Biometric Information Privacy Act (BIPA), the Texas Capture or Use of Biometric Identifier Act (CUBI), the Washington Biometric Privacy Act, and analogous statutes — where the Service captures voiceprints, facial geometry, or similar biometric identifiers. You are responsible for determining which laws apply to each meeting (including remote and cross-border calls) and for satisfying every applicable requirement before the recording, transcription, or AI analysis begins.
When you send our meeting bot to a third-party platform (Zoom, Google Meet, Microsoft Teams, or similar), you must also comply with that platform's terms of service and notify other participants that an AI assistant is joining the call. We display the bot with a name that identifies it as a recorder; you must not disable or obscure that identification.
Service-delivery scenarios: If you use the Service to record, transcribe, or analyze meetings as part of services you provide to your own clients or customers, you remain solely responsible for ensuring all required notice and consent has been obtained. SaleSage is your tooling provider in those scenarios — not the operator of your client engagement — and we do not assume any responsibility for notifying or obtaining consent from participants on your behalf, regardless of who initiates the meeting or who is providing the underlying client service.
No warranty as to consent compliance: SaleSage makes no representation or warranty that any feature of the Service (including the visible bot identifier, in-meeting indicators, or any spoken or written notice generated by the Service) is sufficient to satisfy any specific jurisdiction's recording, notice, or consent requirements. You must independently confirm that your overall workflow — including any in-meeting announcement, calendar invitation language, pre-meeting disclosure, and recordkeeping — meets the standards that apply to your business, your participants, and your jurisdictions.
Your obligation to indemnify SaleSage for failure to obtain required consent is described in Section 12 (Indemnification) and applies in full to claims arising under recording, wiretapping, or consent laws.
5. AI Output Disclaimer
The Service generates coaching prompts, summaries, sales-event extractions, and other content using large language models. AI output:
- Is not legal, financial, medical, or other professional advice.
- May be inaccurate, incomplete, biased, or fabricated, especially when applied to factual claims about people or companies.
- Must be reviewed by you before being shared with a customer or used to make a binding decision. You remain responsible for the consequences of acting on AI-generated content.
6. Your Content and Data
You retain all rights to the transcripts, recordings, prompts, and other content you submit to the Service ("Customer Content"). You grant us a non-exclusive, worldwide license to host, process, display, and use Customer Content as necessary to provide, secure, and improve the Service, including to evaluate prompt and pipeline quality, debug, prevent abuse, benchmark performance, and refine the processes that deliver the Service, in each case in compliance with applicable law and any security or privacy certifications we hold or pursue. SaleSage does not train, fine-tune, or build foundation, coaching, summarization, or sales-event models of its own.
We do not authorize third-party providers (such as OpenAI, Anthropic, AssemblyAI, or Recall.ai) to train their general-purpose foundation models on Customer Content, and we do not sell Customer Content to data brokers.
7. Our Intellectual Property
The Service, including its software, design, prompts, and trademarks, is owned by SaleSage or its licensors. Except for the limited rights expressly granted to you in these Terms, no rights are granted by implication, estoppel, or otherwise.
8. Billing, Trials, and Cancellation
Paid subscriptions are billed in advance on the cadence shown at checkout. Fees are non-refundable except where required by law. You may cancel a subscription at any time from your workspace billing settings; cancellation takes effect at the end of the current billing period. If we change our prices, we will give you reasonable advance notice. Failure to pay overdue amounts may result in suspension or termination of your account.
9. Suspension and Termination
We may suspend or terminate your access to the Service if you materially breach these Terms, fail to pay, or use the Service in a way that creates a security, legal, or reputational risk for us or our other users. You may terminate at any time by closing your account. Sections that by their nature should survive termination — for example, payment obligations, ownership, disclaimers, indemnification, and limitation of liability — will survive.
10. Disclaimer of Warranties
THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY. WE DISCLAIM ALL IMPLIED WARRANTIES INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND ANY WARRANTY ARISING FROM COURSE OF DEALING OR USAGE OF TRADE. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR THAT AI OUTPUT WILL BE ACCURATE.
11. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEITHER PARTY WILL BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUES, GOODWILL, OR DATA. OUR TOTAL CUMULATIVE LIABILITY ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE WILL NOT EXCEED THE AMOUNTS YOU PAID US FOR THE SERVICE IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM.
12. Indemnification
You will defend, indemnify, and hold harmless SaleSage, its affiliates, and their respective officers, directors, employees, and agents from and against any third-party claims, damages, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or related to (a) your Customer Content, (b) your use of the Service in violation of these Terms or applicable law, or (c) your failure to obtain required consent of meeting participants.
13. Governing Law and Disputes
These Terms are governed by the laws of the State of Delaware, USA, excluding its conflict-of-laws rules. Any dispute arising out of or relating to these Terms or the Service will be resolved exclusively in the state or federal courts located in Delaware, and you and we consent to personal jurisdiction there. Nothing in this section limits either party's right to seek injunctive relief in any court of competent jurisdiction.
14. Changes to These Terms
We may update these Terms from time to time. Your continued use of the Service after the effective date of an update constitutes acceptance of the updated Terms.
For the initial publication of this document on the effective date shown at the top of the page, posting on this page constitutes notice. For future material changes, we will notify workspace owners by email to the workspace owner address on file or by an in-app notice before the change takes effect, and we will update the "Last updated" date to reflect the new revision.
15. Contact
Questions about these Terms can be sent to legal@trysalesage.com.